CARTA DE QUEJA

Letter of complaint

Writing formal letters to complain:

 Reason for writing:

• I am writing in order to complain about ..... + ADVERBS OF TIME AND PLACE
• I am writing to complain about + ADVERBS OF TIME AND PLACE +  I used to think your xxxxxx but now I see how wrong I was.   If I had known.......,   I would have........

 Introducing the complaint:

• Firstly
• In the first place
• First of all
• My first complaint is
• The first problem is
• The first thing I would like to draw your attention to is
• My first concern is

 Introducing further complaints:

• Secondly
• In the second place
• Not only …….but also
• In addition
• In addition to this
• Added to this
• …….was also unacceptable

 Demanding action:

• I suggest that you replace the item
• I therefore suggest that I be given a full refund
• I would be grateful if my money were refunded
• I would be grateful if you could give me a full refund
• Due to the aforesaid, I believe I am entitled to a refund
• Should you require further details, do not hesitate to contact me at my cell phone number 443 967 382.

Ending the letter:

• I look forward to hearing from you
• I look forward to receiving a full refund
• I look forward to receiving a replacement
• I look forward to receiving your explanation